Frequently Asked Questions
Getting Started
What are the benefits of Factor?
Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our complimentary nutrition sessions!
How soon can I get my first order?
We deliver Mondays and Tuesdays, with availability depending on your postal code. Our cutoff for any new or modified orders is Wednesday at 11:59 pm PT, one week prior to delivery. Meaning, this Wednesday’s cutoff is for the food that arrives next week. After your first order, you’ll start receiving a box of food every week! You will always have until our Wednesday cutoff to modify the order, including the meal selections, plan size, and billing and shipping information. We need a week of lead time because all meals are completely made fresh-to-order by our chefs. We wait until after the cutoff to order ingredients, so we can assure our ingredients are fresh and we don't waste any food.
How do I view the menu without signing up?
You can view our current menu without providing any personal information! Visit our Weekly Menu https://www.factormeals.ca/weekly-menu on your personal or mobile device for a sneak peek!
Are meals fresh or frozen?
Always fresh! We deliver the meals in insulated boxes filled with ice packs designed to keep your food safe through transit. Once you receive your meals, you should place them in the fridge as soon as possible. Once in your fridge, meals are safe to enjoy on or before the Best Before Date on your label.
How do I apply a promo or coupon code?
Coupon codes must be added during the checkout process. When you get started at signup, you can add your code in the section that asks “Do you have a discount code?
How many people does one meal feed?
Each meal feeds one adult for one meal. Our meals will vary in nutrition facts and ingredients, so always make sure to check this before ordering each week. You can view a full nutrition label and list of ingredients for each meal by clicking on the image of the meal on our menu page.
Can I cancel my subscription at any time?
You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, cancelling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time on Wednesdays at 11:59 pm PT, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be cancelled and you will receive it the following week.
How much does Factor cost?
We offer 6 different plan sizes of 6, 8, 10, 12, 14 or 18 delicious meals delivered to you each week! Our meals start range from $12-15 per serving, depending on the number of meals you choose weekly. Visit our plans page to learn more!
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