Frequently Asked Questions
Receiving My Meals
All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!
CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven. They are also designated as recyclable 1, so go ahead and put them in the recycling bin after you've enjoyed the meals!
We ship our meals in insulated boxes with ice packs that will keep the box at refrigerated temperatures for up to 24 hours! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the ice packs to be melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.
We’ve worked hard to find effective and sustainable packaging, however we recognize that every municipality is different. We recommend confirming with your specific regulations before disposing of any new packaging. In general terms, here is how to recycle or dispose of our packaging materials:
Boxes, Liners, Sleeves - Break down (if required) and place it with your recycling. Trays - These are CPET #1 Recyclable products. Please confirm with your muniplicity for recycling instructions after rinsing thoroughly! Ice Packs - Please dispose of in your trash receptacle.
It’s normal for the ice packs to be melted by the time they arrive. They release cold air into the box as they melt. The insulation we use keeps our boxes (and the contents within) at refrigerated temperatures for 24 hours. We’ve thoroughly tested them in all seasons and across all climates.
The cold air does dissipate quickly when you open the box though, so you should transfer your meals to the fridge immediately.
Meals should arrive at a temperature of 4 degrees Celsius (41 degrees Fahrenheit) or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Care Team.
When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it!
Note: Meals are fresh and delicious up until the Best Before Date printed on our labels.
We deliver across Ontario, Quebec, Manitoba, New Brunswick, Newfoundland and Labrador, Prince Edward Island, Nova Scotia, Alberta and will be expanding quickly into other provinces.
If you'd like more information about delivery to your area, please contact our Customer Care Team.
You do not need to be home to receive your meals! We ship our meals in insulated boxes with ice packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the ice packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.
Meals should arrive at a temperature of 4 degrees Celsius or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Care Team so we can further assist.
We ship our meals in insulated boxes with ice packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the ice packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.
