Frequently Asked Questions
Just follow a few quick steps to change your delivery address:
On a desktop or laptop computer:
Log in to your account and visit your Plan Settings page. Click on 'Edit' in the Delivery section. Input your new delivery address. Click “Save.”
On a mobile device:
Log in to your account. Click on the horizontal lines in the top righthand corner of the page. Click on 'Settings.' Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Plan Settings.' Click on 'Edit' in the delivery section Input your new delivery address. Click “Save.”
Note: Addresses MUST be updated before the weekly cutoff time on Wednesdays at 11:59 pm PT.
We know life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is always 11:59 pm PT on Wednesdays for delivery the following week!
On Web, log in to your account, select the date you'd like to skip and click the 'Edit Delivery' button. You'll see a pop-up, and you can click 'Skip Week'.
On app, navigate to the week you want to skip and click on the three dots at the top right corner. Then click on "Skip Week" at the top right corner.
We deliver across Ontario, Quebec, Manitoba, New Brunswick, Newfoundland and Labrador, Prince Edward Island, Nova Scotia, Alberta and will be expanding quickly into other provinces.
If you'd like more information about delivery to your area, please contact our Customer Care Team.
You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, cancelling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time on Wednesdays at 11:59 pm PT, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be cancelled and you will receive it the following week.
While we will automatically select meals for you each week based on any meal preferences indicated on your account, you are encouraged to pick and choose what we deliver anytime before our weekly cutoff, which is 11:59 pm PT on Wednesdays for delivery the following week.
To edit your order:
Click on the date of the order you'd like to edit Select 'Edit meals' and use the plus and minus icons to select or deselect meals Click on 'Save.' You'll be taken to the Add-Ons page. Choose any add-ons you'd like or click 'Skip Add-Ons.' Your meal selections will now be saved.
Note: If you'd like to see other offerings beyond this week, please visit the Weekly Menu.
Just follow a few quick steps to change your delivery address:
On a desktop or laptop computer:
Log in to your account and visit your Plan Settings page. Click on 'Edit' in the Delivery section. Input your new delivery address. Click “Save.”
On a mobile device:
Log in to your account. Click on the horizontal lines in the top righthand corner of the page. Click on 'Settings.' Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Plan Settings.' Click on 'Edit' in the delivery section Input your new delivery address. Click “Save.”
Note: Addresses MUST be updated before the weekly cutoff time on Wednesdays at 11:59 pm PT.
You can turn off your subscription at any time! Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after our weekly cutoff, which is always 11:59 pm PT on Wednesday for delivery the following week.
Follow these steps to turn off the subscription feature on your account:
On a desktop or laptop computer:
Log in to your account and visit your Plan Settings page. Scroll down and click on 'Deactivate My Plan' in the Status section. Select one of the options or click 'Cancel Anyway.' Choose your reason for cancellation. Click on 'Deactivate Now.'
On the iOS app:
Log in to your account. Click on the horizontal lines in the top righthand corner of the page. Click on 'Settings.' Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Personal Information.' Scroll down and click on 'Delete Account'. Click on 'Continue to deactivate'. Deactivating your plan will skip your deliveries indefinitely.
All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!
CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven. They are also designated as recyclable 1, so go ahead and put them in the recycling bin after you've enjoyed the meals!
We ship our meals in insulated boxes with ice packs that will keep the box at refrigerated temperatures for up to 24 hours! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the ice packs to be melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.
When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it!
Note: Meals are fresh and delicious up until the Best Before Date printed on our labels.
