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Wellness beyond the plate

Delivery FAQs

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Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

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Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

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After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion.

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

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Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

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Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you.

You’ll always have access to the full menu.

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Enjoy personalised meal selections and menu ranking tailored to your taste. Edit your food profile in settings.

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Primarily plant-based with the occasional inclusion of meat.

Prioritizes meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

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Start your day strong with a hearty and energy-packed breakfast.

Savour our highest-rated meals - loved by customers.

Better-for-you desserts to sweeten your healthy lifestyle.

Fruity or plant-based refreshers perfect for a pick-me-up, any time of day.

Supercharge your meal with extra protein, or pair with a side to create your own dish

Nutritious treats that’ll help you fuel up on the go and stay satisfied at home.

Save on breakfast, beverages, snacks, and more with limited-time bundles that make eating well easy.

Start your day off strong with a hearty and energy-packed breakfast.

Perfectly portioned meals with 550 calories or less to support your wellness goals.

Delicious meals with 30 grams of protein or more, designed to fuel your busy body.

Nourish your post GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals.

Savoury, dietitian-approved meals, designed with heartiness in mind.

Meals designed with ingredients that do not contain dairy. Please note, meals are produced in a facility that processes milk.

Eat like an athlete. Fuel your best performance with these energizing meals.

Craveable, restaurant-worthy meals made with premium proteins and high quality veggies

Purposefully balanced meals with around 7 grams of fibre or more.

Dietitian-approved meals with 15 grams of net carbs or less.

Balanced meals with 550 calories or less, perfect for a midday re-fuel.

A wide variety of flavourful, non-spicy meals.

Meals designed with ingredients that do not contain pork. Please note, meals are produced in a facility that processes pork.

Delicious meals with 30 grams of protein or more to support your active lifestyle.

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A flexible menu every week

Chef's Choice

Protein Plus

Calorie Smart

GLP-1 Balance

Poultry, Fish, & Veggie

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Breakfast

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