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Meal Delivery Service FAQs
How does Factor’s meal delivery service work?
Factor delivers ready-to-eat meals directly to your door each week. Simply choose your meals and add-ons from our weekly menu, and we’ll handle the planning, prepping and cooking. All you have to do is heat, eat and enjoy.
What are add-ons and how do they work?
Add-ons are extras you can include with your weekly Factor order to round out your meal plan. These include breakfast items like mini omelettes and bowls, cold-pressed juices, snack bars, peanut butter bites, chocolate treats and even protein add-ons like chicken or salmon.
You can select add-ons when building your box—they’re delivered right alongside your meals, making it easy to stay fuelled between meals without the extra prep.
Are the meals frozen?
No, our meals are always fresh. We deliver the meals in recyclable, insulated boxes filled with ice packs designed to keep your food safe through transit. Once you receive your meals, you should place them in the fridge as soon as possible. Once in your fridge, meals are safe to enjoy on or before the Best Before date on your label.
Can you accommodate my dietary needs?
Our menu rotates weekly and includes a variety of meals to suit different dietary needs and taste preferences, including Keto, Protein Plus, Calorie Smart, Vegetarian and Vegan options.
You can view the full ingredient list and nutritional information for each meal or add-on directly from the weekly menu, so you can make informed choices based on your health goals and preferences.
Have questions or want personalized guidance? Our registered dietitians are here to help. Schedule a free 20-minute nutrition consultation to talk through your dietary needs and get help choosing the best meals for you.
Can I skip a delivery week?
Yes. We understand life changes from week to week. Simply log in to your account, select the date you'd like to skip and confirm. You'll see a pop-up to confirm you want to skip a week, and your delivery will resume the following week.
